TERMS & CONDITIONS

Terms & Conditions

Terms & Conditions

 

JB International Training Limited

1. Agreement & Parties

This agreement is between JB International Training Limited (JBI), 2B Redbourne Avenue, London N3 2BS, and the Client named on the relevant Quotation. Any Director, Partner, or principal who accepts — or implies acceptance of — a Quotation on behalf of a Client personally underwrites the Client's financial obligations. Client-submitted conditions are expressly excluded unless specifically agreed in writing by JBI.

A booking is confirmed when JBI receives a clear written acceptance of a Quotation. This includes an explicit confirmation such as the word 'YES', any equivalent affirmative response, or an email exchange in which JBI has made an offer including course details, date, and cost, and the client has responded in a manner that clearly implies an intention to proceed. JBI reserves the right to treat such correspondence as a confirmed booking, and these terms and conditions will apply in full from that point.

Client-submitted conditions or amendments proposed at any stage — whether written or verbal — are expressly excluded and shall have no effect unless specifically highlighted by the client and confirmed in writing by JBI.

2. Bookings

Bookings are made by responding to a JBI Quotation or completing a booking form, normally by email. Course places are reserved on receipt of a booking, subject to availability. Clients must not commit to travel or accommodation until JBI has confirmed the course is definitely proceeding.

3. Fees & Payment

All fees are subject to VAT at the prevailing rate. Full payment (cleared funds) is due no later than 5 working days before the course start date. Failure to pay by this date without prior written agreement will be treated as a cancellation and cancellation penalties will apply.

Additional charges:

•             Credit/debit cards: 1.75% surcharge (Visa/Mastercard); 3.5% for Amex and business charge cards. Card transaction fees are non-refundable.

•             Where fees include third-party certification costs, JBI reserves the right to pass on increases arising after the booking date.

•             Passports, vouchers, and packages expire one year from registration and may only be used for specified courses and dates, confirmed in writing before purchase. Some courses may be discontinued after purchase; JBI accepts no liability for unavailable courses.

4. Cancellation & Postponement by Client

All cancellations and postponements must be notified to JBI in writing immediately to limit charges. Penalty fees apply to all bookings regardless of payment status:

•             16 or fewer working days' notice: 100% of fees

•             17–29 working days' notice: 50% of fees

•             30 or more working days' notice: no penalty

5. Cancellation & Rescheduling by JBI

JBI reserves the right to cancel or reschedule any course or service. In such cases, clients will be offered an alternative date or a refund for undelivered portions. JBI accepts no liability for travel, accommodation, or other costs incurred by the client as a result. Passport payments cannot be refunded under any circumstances once booked.

6. Course Content & Delivery

Course content will be as published or as agreed prior to booking. Courses normally run 09:30–16:30 with a 1-hour lunch break. The instructor may adjust content, depth, and timing to reflect delegate aptitude, group size, or priorities identified during delivery. For Closed/Private courses, content may be varied by agreement with the client organisation's senior representative present in the class. Any such variation does not constitute grounds for cancellation or refund.

Courses are delivered virtually via platforms such as Microsoft Teams, Zoom, or Webex, or face-to-face at JBI's training centre, client premises, or another agreed venue. The delivery format will be confirmed at the time of booking. JBI reserves the right to switch between delivery formats where circumstances make the originally agreed format impractical, dangerous, or inadvisable, and will notify the client as soon as reasonably possible. Variation in delivery format or course content does not entitle the client or any delegate to cancel without penalty or to claim a refund of fees due or paid.

7. Instructor Expenses — Closed/Private Courses

For Closed/Private courses, the instructor's reasonable travel, accommodation, and subsistence costs will be invoiced to the client following the course. Travel time at a pre-agreed rate may also apply unless the instructor is able to travel to and from the client site within the same working day or the evening before/after.

Where the delivery of a course requires access to cloud platforms, hosted environments, or SaaS services — such as Microsoft Azure, AWS, Google Cloud, or other subscription-based tools — any associated provisioning, access, or usage costs will be charged to the client. JBI will endeavour to advise the client of any such costs in advance where they are known, but where costs are usage-based or variable, they will be invoiced following the course once precise charges are confirmed.

8. Client Environment & Technical Readiness

For all courses, it is the client's responsibility to ensure that the technical environment — including hardware, software, network access, licences, and any required system configurations — is fully set up and operational before the course begins. Where a course is delivered at client premises or relies on client-provided infrastructure, JBI's instructor will not be responsible for environment setup on the day.

Where JBI offers to set up the environment in full or in part, it will endeavour to do so in good time before the course. In such cases, the client must ensure that all delegates have tested and confirmed their access to the environment prior to the course start date, having been given reasonable opportunity to do so by JBI. Failure by delegates to test access when given the opportunity to do so will not be accepted as grounds for delay, reduced course coverage, cancellation, or refund.

If the environment is not ready when the instructor is engaged and ready to deliver, the instructor may use course time to assist with setup where reasonable to do so. Any time spent on setup will count as part of the scheduled course duration and will not be made up if it is extensive. JBI accepts no liability for reduced course coverage resulting from client-side setup issues.

If the environment cannot be made ready to a standard that allows the course to proceed, JBI reserves the right to abandon the course. In such circumstances the full course fee remains payable, as JBI's instructor has been engaged and is ready to deliver. Any re-scheduling will be treated as a new booking and charged accordingly.

9. Delegate Conduct & Eligibility

Delegates are expected to meet the course prerequisites and behave professionally throughout. JBI reserves the right to exclude any delegate — without refund — whose conduct, qualifications, or expectations prevent effective course delivery. Any costs incurred by other delegates as a result of disruption will be charged to the individual responsible. Delegates who do not meet prerequisites should be aware that the course may not be tailored to their level.

10. Equipment, Software & Belongings

Delegates are expected to bring their own laptop with a recent Windows OS, or such other operating system and software as has been pre-agreed with JBI in writing, and with unrestricted internet access. Clients are responsible for ensuring appropriate software licences are in place for all relevant courses.

For virtual courses, it is strongly advisable for each delegate to have access to two screens — one for the virtual platform (such as Microsoft Teams, Zoom, or Webex) and one for hands-on practical work. This significantly enhances the learning experience and delegates who attend with a single screen may find it more difficult to follow along effectively.

Any accessibility requirements or needs that may affect a delegate's participation must be advised to JBI in advance of the course. JBI will make every reasonable effort to be sensitive to these needs, put appropriate mitigations in place, and enhance the delegate's experience wherever possible. Early notification allows JBI to make the necessary arrangements; requirements raised on the day of the course may not be possible to accommodate fully.

JBI accepts no liability for theft, loss, or damage to delegates' belongings at any JBI premises or event.

11. Documentation & Copyright

All intellectual property in materials prepared by JBI — including course notes and marketing materials — remains the property of JBI. Materials may not be duplicated or distributed without prior written consent. This specifically includes recordings of any course or service, whether delivered in person or online. Documentation costs for Closed/Private courses will be invoiced following the course.

12. Data & Confidentiality

Clients should not expose JBI instructors or consultants to sensitive data or systems. JBI accepts no liability for any resulting loss. Any non-disclosure agreements signed by JBI consultants are personal arrangements between the individual and the client; JBI does not underwrite them.

13. Non-Solicitation

The client agrees not to engage directly with JBI's instructors, sub-contractors, or associates in relation to any work — whether current or planned — without JBI's prior written approval. Breach of this clause will result in charges of £5,000 per lost man-day, £2,000 per delegate day on public courses, or the value of the lost business, whichever is greater.

14. Satisfaction

A course is assumed to be progressing satisfactorily unless JBI's office staff are notified otherwise during the course. Any concerns must be raised with JBI's office immediately and not after the course has concluded. JBI must be given the opportunity to remedy any issues raised before any further action is considered by the client. Raising a concern or complaint during a course does not constitute grounds for cancellation, nor does it entitle the client or delegate to a refund of any fees due or already paid. If an issue cannot be resolved to the satisfaction of the majority of delegates, JBI may, at its discretion, adjust the delivery approach for the remainder of the course.

JB International Training Limited  |  2B Redbourne Avenue, London N3 2BS

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