Quality Statement

QUALITY STATEMENT (Date 01 January 2024)

Quality

A market survey showed that JBI’s clients perceive it to be a high quality, specialist training company.

Our focused range of courses means that we can concentrate on delivering the very highest quality courses in our specialist subject areas.

We achieve this by putting a hand-picked subject matter expert who can both engage the audience and add real value to their organisations with high quality training which is cutting edge, current and relevant.

Continuous improvement

JBI’s long term relationship with clients  is built on the commitment to provision of cutting edge courses and our ability to evolve those courses in line with client expectations.

Example of continuous dedication to changing software delivery and development

JBI were the first in the UK to offer basic JavaScript and Dynamic HTML courses in 1995 and since then JBI has evolved these courses through various iterations of the technology, culminating most recently with React 18.2 (at the time of writing) .

Measures for success

Prior to the course, JBI Instructors and client stakeholders will discuss the course objectives and desired outcomes. JBI will then propose a detailed course outline that delivers the desired outcomes. Discussions will include the following:

• Business objectives for the training

• Scope and list of technical topics to be covered

• Determining the order and weight of these topics with regards to priority

• Prerequisite delegate skills

• Course duration and delivery method

• Practical content and Labs

Course feedback

Following the completion of the training course, the individual delegates will be invited to provide feedback verbally and through online feedback forms. We invite delegates to rate the course out of 10 on : Overall impression, the instructor, presentation, content and structure, as well as providing space for more detailed written feedback on their likes and dislikes of the course and any improvements they would have made.

Post Course action

Feedback will be reviewed by the account managers and a list of issues will be drawn up. Issues will be discussed internally and with the instructor to analyse root causes and suggest action points to improve. Issues will be discussed and action points agreed with the client with a view to implementing changes prior to any further runs of a course.

JBI is always looking to seek honest feedback from the delegates to help improve quality.

Risks and Assumption

Technology courses are complex and constantly evolve. The risk to the client is that communications pre and post course are poor and objectives are misunderstood.

We also prefer that delegates possess any agreed prerequisite skills for the training.

Early stakeholder involvement in course definition and actioning course feedback will mitigate these risks.

Dated : 1 January 2024

Signed

Jonathan Bambaji

Managing Director

JB International Training Ltd