Business Process Reengineering training course

Learn Business Process Reengineering (BPR) - Improve organisational process, agility & reduce costs

JBI training course London UK

"Our tailored course provided a well rounded introduction and also covered some intermediate level topics that we needed to know. Clive gave us some best practice ideas and tips to take away. Fast paced but the instructor never lost any of the delegates"

Brian Leek, Data Analyst, May 2022

Public Courses

17/08/26 - 3 days
£1995 +VAT
Enrol 
28/09/26 - 3 days
£1995 +VAT
Enrol 
09/11/26 - 3 days
£1995 +VAT
Enrol 

Customised Courses

* Train a team
* Tailor content
* Flex dates
From £1200 / day
EDF logo Capita logo Sky logo NHS logo RBS logo BBC logo CISCO logo
JBI training course London UK
  • Process improvement
  • An Innovative Management Framework methodology
  • Using an integrated, structured framework
  • Applying the newest features of UML 2.2 and BPMN
  • Providing Business Process Management & Reengineering
  • Cutting edge principles of Enterprise Knowledge Management
  • Links to Lean Six Sigma
  • Enterprise Performance Management (ePM)
  • Using Balanced Scorecards
  • Translating strategy into action

Course Details


The what and why of business process reengineering (BPR)
Maximizing competitive advantage through radical redesign
The need for reengineering
Determining what reengineering is, and is not
Focusing on the business process
Achieving cost reduction and revenue generation goals

Applying the proven CLAMBRE/UML framework for reengineering
Modeling standards: UML and BPMN
Customers vs. stakeholders
Identifying activities and information structure
Creative right-brain thinking
Targeting the Customer

Exploring the customer interface
Expanding customer roles with aggregation
Refining customer types using generalization
Establishing an accurate customer profile

Documenting customer values and needs
Service provision vs. product supply
Evaluating customer satisfaction: quality, flexibility, speed, cost, service
Categorizing customer relationships using the PRIDE checklist
Applying QFD to link customer requirements with supplied components
Modeling the Business Process

Pinpointing processes for reengineering
Uncovering core business processes
Choosing suitable metrics to assess process performance
Detecting business process anti patterns
Presenting findings to senior management

Describing worker roles and responsibilities using UML
Identifying anomalies in worker roles using cross-reference matrices
Mapping a business process using activity diagrams
Partitioning activities between roles
Analyzing the Business Process

Detailing business processes
Selecting appropriate UML tools
Scoping the process with UML use case diagrams
Pinpointing key business actors
Modeling alternative workflows
Capturing ineffective business activities

Exploring the business structure
Revisiting organization infrastructure
Mapping information using class diagrams
UML business stereotypes
Designating process architecture with communication diagrams
Removing restrictive structures

Maximizing the benefits of information technology
Web-enabled technology
Interaction through social spaces
Designing future-proof business systems
Business intelligence solutions
E-commerce: B2B and B2C
Redesigning the Business Process

Redefining customer-process boundaries
Adapting the business process to benefit specific customer types
Integrating and capitalizing on technology opportunities
Personalizing the process
Meeting and exceeding customer expectations

Creating the new process using best business practice
Incorporating business patterns
Resolving process anomalies
Comparing strategic alternatives
Ensuring durable, reliable information management

Rolling Out the Reengineered Process
Re-educating the workforce
Linking metrics with customer satisfaction
Supporting ongoing process improvement
Monitoring and measuring results
Demonstrating success

JBI training course London UK

Business Consultants, Business Analysts, Business Process Engineers, System Analysts, and anyone who is involved in analysing, planning, designing or implementing Business Processes.

5 star

4.8 out of 5 average

"Our tailored course provided a well rounded introduction and also covered some intermediate level topics that we needed to know. Clive gave us some best practice ideas and tips to take away. Fast paced but the instructor never lost any of the delegates"

Brian Leek, Data Analyst, May 2022



“JBI  did a great job of customizing their syllabus to suit our business  needs and also bringing our team up to speed on the current best practices. Our teams varied widely in terms of experience and  the Instructor handled this particularly well - very impressive”

Brian F, Team Lead, RBS, Data Analysis Course, 20 April 2022

 

 

JBI training course London UK

Certification


Every delegate will be entitled to a certificate of achievement on completion of the course.

If you are missing your certificate - please use the link below to apply - you can also use this link to sign up for the JBI Training newsletter to receive technology tips directly from our instructors - Analytics, AI, ML, DevOps, Web, Backend and Security.
 



More about this course

This BPR training course will show you how,  if  done properly, BPR is one of the most effective ways of making organizational change which has real impact on the customers.  Performance improvement relates to internal efficiency and competitive advantage. Internal efficiency is achieved by examining how we can run the business with fewer hand-offs, barriers, formal communications and less waiting time. Competitive advantage often involves working with the customers on assisting them with their business so that you can both be more effective.

FAQs

JBI Training offers eight courses in this group. Available courses are BPM — Business Process Management (three days), BPM with Tools (three days), Business Process Reengineering (three days), UML (two days), UML and BPMN (three days), SIMUL8 (two days), Enterprise Architecture Foundations (three days), and Environmental Sustainability Governance — ESG (one day). All courses are available as scheduled classroom sessions in London, as live online instructor-led training, or as customised onsite programmes for business analysis, process improvement, and architecture teams.
Business Process Management (BPM) is a systematic approach to improving an organisation's workflows and processes by analysing how work is currently done, identifying inefficiencies, and designing improved processes that better serve business objectives. JBI offers two BPM courses. The three-day BPM course covers BPM principles, process analysis and modelling techniques, identifying process bottlenecks and waste, redesigning processes for improvement, governance and change management for process initiatives, and an introduction to BPMN notation. The BPM with Tools course covers the same content but adds hands-on practical work using BPM software tools for process modelling and management. Both courses are suited to business analysts, process owners, operations managers, and IT professionals involved in process improvement initiatives.
Business Process Reengineering (BPR) is a more radical approach to process improvement than BPM. Where BPM typically focuses on continuous, incremental improvement of existing processes, BPR involves fundamentally rethinking and redesigning processes from the ground up — starting from the desired outcome and working backwards to design the most effective process to achieve it, unconstrained by how things are currently done. BPR is particularly relevant during major digital transformation programmes, mergers, or when existing processes are significantly misaligned with business strategy. JBI's three-day Business Process Reengineering course covers BPR methodology, identifying transformation opportunities, stakeholder engagement, redesigning core business processes, and managing the organisational change that radical process redesign requires.
UML (Unified Modelling Language) is a standardised visual language used to model and document software systems, business processes, and system architectures. It provides a common vocabulary of diagrams — including use case diagrams, class diagrams, sequence diagrams, activity diagrams, and state machine diagrams — that allow analysts, architects, and developers to communicate system design and behaviour clearly and unambiguously. JBI's two-day UML course covers the core UML diagram types, how to use them for requirements modelling and system design, and practical exercises applying UML to real analysis scenarios. The three-day UML and BPMN course extends this to include BPMN (Business Process Model and Notation) — the standard notation for modelling business processes — giving delegates a comprehensive toolkit for both system and process modelling.
SIMUL8 is a visual process simulation tool used to model, test, and optimise operational processes and workflows before implementing changes in the real world. It allows organisations to build digital simulations of their processes — including queues, resources, decision points, and variability — and run experiments to understand how different design choices affect throughput, waiting times, resource utilisation, and costs. JBI's two-day SIMUL8 course covers building process simulations from scratch, configuring workcentres, queues, and resources, running and interpreting simulation experiments, and using simulation results to inform process improvement decisions. It is suited to operations analysts, process engineers, and business analysts who want to use simulation as a tool for evidence-based process design.
ESG stands for Environmental, Social, and Governance — the three dimensions used to assess an organisation's sustainability practices and their impact on society and the environment. ESG reporting and governance is increasingly required by regulators, investors, and clients, particularly in financial services, listed companies, and public sector organisations. JBI's one-day Environmental Sustainability Governance course covers the ESG framework and reporting requirements, understanding environmental impact measurement, social responsibility and governance obligations, how to embed ESG considerations into business processes and decision-making, and how emerging AI and data tools are being used to support ESG data collection and reporting. It is suited to compliance professionals, business analysts, operations managers, and executives with ESG responsibilities.
BPMN (Business Process Model and Notation) is an internationally recognised standard for visually representing business processes in a way that is accessible to both business stakeholders and technical teams. It uses a specific set of symbols — including events, tasks, gateways, and flows — to map how a process works from start to finish, including decision points, parallel paths, and exception handling. UML and BPMN serve complementary purposes: BPMN is most effective for modelling business processes and workflows, while UML is better suited to modelling software systems, object structures, and system interactions. Many organisations and analysts use both — BPMN to capture and communicate process requirements, and UML to design the systems that support those processes. JBI's three-day UML and BPMN course covers both notations in an integrated programme.
Yes. All courses in this group can be delivered as customised onsite or online programmes for corporate business analysis, process improvement, and architecture teams. Content and exercises can be tailored to the organisation's specific processes, modelling tools, improvement methodology, and sector context. For example, a public sector organisation undertaking a process transformation programme can receive BPM or BPR training that uses their own processes as the basis for exercises, while a financial services firm with ESG reporting obligations can receive ESG training focused on their specific regulatory and reporting requirements. JBI has delivered business analysis and process management training for organisations including the BBC, NHS, RBS, Sky, EDF, and Capita.

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