This BPM training course allows delegates to practice the skills covered by relating course topics to their own day-to-day practices and requirements. Business Process Management (BPM) looks at discovering, describing and documenting the processes that are used by businesses as part of their everyday procedures. We then look at how those processes can be improved or redesigned to help businesses increase their efficiency by doing these processes cheaper, faster or better. This training course is heavily based on practical exercises in a workshop style.
What is a Process?
Business Process Management terminology
Components and structure of a BPMS (BPM system)
This section looks at the techniques available to help you document your processes.
Techniques for information discovery
BPMN implemented by vendors
This section looks at the discovery and definition of the processes for documentation.
Core, Support and Management processes
Macro and micro processes
Primary path and alternative paths
Selecting suitable processes
This section looks at the way businesses try to improve processes.
This section looks at the techniques available to help you improve your processes.
Eliminate or minimise non value adding steps
Develop and apply standards
Move inspection points
Eliminate inspection points
Evaluate inputs and suppliers
Other improvement options
This section focuses on identifying and handling exceptions within a process, this may be for the purposes of eliminating the exception or handling it differently.
This section discusses some of the many products that are available to help you with BPM. The course is technology agnostic so no particular tool is used or promoted during the course.
BPM Vendors overview
BPM Design tools
Monitoring and management
This section lists the practical exercises done throughout the course
Understanding basic concepts and architecture - analysis
Understanding basic concepts and architecture - modelling
Understanding basic concepts and architecture - design
Modelling a process (part 1) – UML
Modelling a process (part 1) – User stories
Modelling a process (part 1) – BPMN
Modelling a process (part 2) – macro and micro processes
Modelling a process (part 2) – core, support and management processes
Modelling a process (part 2) – primary path & alternative path, identification and modelling
Modelling a process (part 2) – inspection points, identification and modelling
Performance measures for the business
Techniques for improving a process – steps that add value
Techniques for improving a process – inspection points
Techniques for improving a process – other ways to improve processes
Fault handling and exception management
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