Question 1

What AI for Business training courses does JBI Training offer?

Accepted Answer

JBI Training offers a comprehensive range of AI for Business courses designed for non-technical professionals, managers, and business teams. Available courses include Microsoft Copilot Essentials (one day), Microsoft Copilot 365 Introduction (one day), A Comprehensive Intro to AI (two days), Prompt Engineering for ChatGPT (one day), AI Prompt Engineering (one day), Redesigning Workflows Around AI (one day), Writing AI System Specifications (one day), AI Workflows, Evals and Process Automation for Managers (two days), Agentic Coding with Claude Code (three days), Agentic Coding with GitHub Copilot (three days), and AI-Assisted Python (one day). All courses are available as scheduled classroom sessions in London, as live online instructor-led training, or as customised onsite programmes for corporate teams.

Question 2

What is AI for Business training and who is it designed for?

Accepted Answer

AI for Business training helps non-technical professionals understand how artificial intelligence can be applied across business functions to improve efficiency, automate processes, enhance decision-making, and create new opportunities. Unlike technical AI or machine learning courses aimed at data scientists and engineers, AI for Business training is designed for managers, executives, business analysts, department heads, operations teams, and IT coordinators who need to understand AI practically and strategically — without requiring a programming or data science background. The focus is on real-world use cases, productivity tools, workflow redesign, and responsible AI adoption rather than on building or training AI models.

Question 3

What is the difference between Microsoft Copilot Essentials and Microsoft Copilot 365 Introduction?

Accepted Answer

Microsoft Copilot Essentials is a one-day introductory course that covers the foundational concepts of Microsoft Copilot — what it is, how it works, how to write effective prompts, and how to apply it across common business tasks. It is suitable for any Microsoft 365 user who is new to Copilot and wants a practical starting point. Microsoft Copilot 365 Introduction is also a one-day course but focuses specifically on Copilot within the Microsoft 365 application suite — covering practical use cases across Word, Excel, PowerPoint, Outlook, and Teams. Delegates who want to get quickly productive with Copilot across their daily Microsoft 365 tools will find the 365 Introduction course the most immediately applicable starting point.

Question 4

What is the Redesigning Workflows Around AI course and who should attend?

Accepted Answer

Redesigning Workflows Around AI is a one-day course for managers and business professionals who want to go beyond using AI tools individually and instead think systematically about how AI can reshape the way their team or organisation works. The course covers how to audit existing workflows for AI automation opportunities, how to redesign processes that incorporate AI assistance at scale, how to manage the change involved in AI-driven workflow transformation, and how to evaluate the impact of AI adoption on team roles and responsibilities. It is suited to operations managers, department heads, business transformation leads, and senior professionals who are responsible for how work gets done in their organisation rather than just their own personal productivity.

Question 5

What is the Writing AI System Specifications course?

Accepted Answer

Writing AI System Specifications is a one-day course that teaches business professionals and managers how to write clear, structured specifications for AI systems, tools, and automations they want to commission or build. As organisations increasingly work with developers, vendors, and AI platforms to build custom AI solutions, the ability to articulate requirements clearly — defining what the AI should do, what data it should use, how it should behave, and what success looks like — becomes a critical business skill. The course covers how to move from a vague business need to a precise and actionable AI system specification, how to define evaluation criteria, and how to collaborate effectively with technical teams and AI vendors.

Question 6

What is the AI Workflows, Evals and Process Automation course for Managers?

Accepted Answer

This two-day course is designed specifically for managers who are responsible for overseeing, commissioning, or evaluating AI-driven workflows and automation within their organisation. It covers how AI workflows are structured and how they differ from traditional process automation, how to design and run evaluations (evals) to assess whether an AI system is performing as intended, how to identify failure modes and quality issues in AI-driven processes, and how to build governance and oversight mechanisms that ensure AI automation remains reliable, accurate, and aligned with business objectives. It is a practical course for managers who need to work intelligently with AI systems rather than simply trust them uncritically.

Question 7

What is prompt engineering and why does it matter for business users?

Accepted Answer

Prompt engineering is the practice of designing and structuring the inputs given to an AI language model — such as ChatGPT, Microsoft Copilot, or Claude — in order to produce more accurate, relevant, and useful outputs. For business users, prompt engineering is a practical productivity skill because the quality of AI-generated content, analysis, or responses is directly influenced by how clearly and effectively the request is framed. JBI offers two prompt engineering courses: Prompt Engineering for ChatGPT, which focuses specifically on OpenAI's ChatGPT, and AI Prompt Engineering, which takes a broader approach applicable across multiple AI tools. Both courses cover techniques for structuring prompts, providing context, iterating on outputs, and applying prompt strategies to common business tasks.

Question 8

What is an AI agent and what do the agentic coding courses cover?

Accepted Answer

An AI agent is an AI system that can take sequences of actions autonomously in order to complete a goal — going beyond answering a single question to planning, executing, and adapting across multiple steps. Agentic AI tools such as Claude Code and GitHub Copilot's agent mode can read and write files, execute code, run tests, and complete development tasks with minimal human intervention at each step. JBI's Agentic Coding with Claude Code and Agentic Coding with GitHub Copilot courses teach developers how to work professionally with these agentic tools — covering how to specify tasks clearly, how to steer and verify agent behaviour, and how to apply test-driven development as a quality discipline when working with AI-generated code. These courses are aimed at software developers rather than general business users.

Question 9

Can AI for Business training be customised for a corporate team or organisation?

Accepted Answer

Yes. All AI for Business courses at JBI can be delivered as customised closed-group programmes for corporate teams, onsite at your organisation's premises or online. Content can be tailored to your organisation's specific AI tools, business functions, industry context, and adoption objectives. For example, a finance team can receive training focused on AI applications in reporting and forecasting, a customer service team can explore AI in service delivery and response automation, and a leadership team can receive a strategic overview focused on AI governance, risk, and organisational readiness. JBI has delivered AI and technology training for corporate clients including the BBC, NHS, RBS, Sky, EDF, Cisco, and Capita.

Question 10

What are the ethical and governance considerations covered in AI for Business training?

Accepted Answer

Responsible AI use is embedded across JBI's AI for Business curriculum. Topics covered include understanding the limitations and failure modes of AI systems, the risks of over-reliance on AI-generated outputs, data privacy considerations when using AI tools with organisational data, the importance of human oversight in AI-assisted decision-making, bias in AI systems and how it manifests in business contexts, and how to develop organisational policies and governance frameworks for AI adoption. These topics are particularly relevant for managers, executives, and IT coordinators who are responsible for ensuring their organisation uses AI tools safely, legally, and in alignment with their values and regulatory obligations.

Question 11

Are AI for Business courses kept up to date with the latest AI tools and developments?

Accepted Answer

Yes. The AI landscape is evolving rapidly and JBI's AI for Business training content is continuously reviewed and updated to reflect the latest tools, capabilities, and best practices. This includes updates to Microsoft Copilot and the Microsoft 365 AI feature set, new agentic AI capabilities in tools such as Claude Code and GitHub Copilot, developments in generative AI and large language models, and evolving guidance on AI governance and responsible use from regulators and standards bodies. Delegates learn skills and frameworks that are directly applicable to the AI tools and challenges their organisations are working with today.

Question 12

Are these courses available online?

Accepted Answer

Yes. All JBI Training courses run as live online instructor-led sessions as well as in-person in London and as bespoke on-site training at your organisation.

Question 13

Can these courses be customised for my team?

Accepted Answer

Yes. All JBI Training courses can be delivered as bespoke closed-group programmes tailored to your team's technology stack, experience level, and business objectives. Contact enquiries@jbinternational.co.uk.

AI Business Training Courses

AI for Business training helps non-technical professionals understand how AI
can be applied across business functions to improve efficiency

Microsoft Copilot Essentials

Microsoft Copilot 365 Introduction

Redesigning Workflows Around AI

Writing AI System Specifications

Agentic Coding with Claude Code

Agentic Coding with GitHub Copilot

AI-Assisted Python

AI Workflows, Evals and Process Automation Training Course for Managers

Prompt Engineering for ChatGPT

AI Prompt Engineering

A comprehensive intro to AI

Learning Outcomes – What You Will Learn

AI for Business Training for Every Role

What Delegates Say - Testimonials

Training Delivery Options

FAQs