Course Outline
Business Process Management (BPM) sits between Management and Information Technology, incorporating tools and techniques to design, implement, control, and analyze Operational Business Processes - these typically involve people, entire organizations, software applications
Course Content
The course will contain a substantial amount of Hands-On work. Delegates will be introduced to topics during theory sessions and these will be followed by lab exercises relating to the topic. Exercises will reflect commercial scenarios.
This course has been developed for real-world, commercial scenarios by our expert instructors. See below for detailed syllabus. If you have a technical question, please email sales@jbinternational.co.uk
What you will learn
You will learn:
1. The fundamentals of Business Process Management
2. BPM Implementation Strategies
3. Process Modeling, Analysis & Design
4. Governance and Business strategy
5. Modeling a process with BPMN
6. Fault Handling and Exception Management
7. Business Rules
8. BPM as enabler of SOA: Key components
9. Architecture of a BPM System
Business Process Management Training Course Outline
Introduction
A Brief History of Process
The Process Perspective
Process Management
Process Modeling Analysis & Design
Business Process Management Framework
Business Process Management Systems (BPMS)
Business Process Architecture
BPM Implementation Strategies
BPM Value Proposition
The BPM Communityo Why automating BPM?
Topology of a SOA reference architecture
BPM Vendors overviewo Positioning of BPM tools
Aligning IT and Business
BPM vs BPMS
When to choose a BPMS
IT and business must work hand in hand Matching the right technology to your problem
Adopting a development model
Overview of a BPM system
Terms and concepts
Understanding Basic Concepts and Architecture
Process Modeling
Process Analysis
Process Design
Components and structure of a BPMS
Enterprise Process Management Planning
Key Skills, Roles and Responsibilities
Governance and Business strategy
The personal perspective
Innovation, growth and flexibility
Convincing the CEO,CIO, and Business units
The past: data/functions vs objects & services
The future: core business logic vs process control
Design implications for Architects
Alignment of Business and IT
The Role of Business Stewardship
The Role of Business Rule Analysts
Modeling a process with BPMN
The added value of BPMN
Composability and basic services
Promoting an incremental and iterative approach
Why should Use Cases drive the project?
Declaration of message properties o Use of correlation sets
Develop a complex parallel execution of activitieso Designing concurrency
BPMN implemented by vendorso Example: Microsoft XLANG
Example: Oracle SOA Suite and BPEL4WS
Fault Handling and Exception Management
Defining Events
Configuring Timeouts
Handling Faults
Catching Exceptions
Compensation Management
Business Rules
Motivations for BRs
Basic Concepts
Rule Maturity Model (KPI RMM™)
KPI STEP™ Principles
New Roles of Business and I/T
The Business Focus in Business Ruleso When is a BR Approach Appropriate?
New Aspects for Scoping a BR Project
Key Elements of a BR Project Plan
The Role of a BR Pilot
Overview of Mining BRs from Code
BPM as enabler of SOA: Key components
Application frontends
Basic Services
The value of an ESB
Using a Repository
Increased agility for the businessThe BPM Board
Distributing technology white papers
Controlling & measuring improvement processes
Managing the repository
Setup of a quality gateway
The 4 pillars of success
Metrics
The context of organizational performance
What makes a good metric
Measurement & management hierarchy
Process management: More than measurements
Metrics within processes Management roles in measurement
Management questions to be answered
Pitfalls of process management efforts
Architecture of a BPM System
EAI and B2B aspects
Topology and scalability
Design tools
Deployment tools
Monitoring and management
The process engine
Process definition repository
Transaction manager
Example Connector framework
Core BPMS features and Interfaces
Repository supporto Database support
The level of required customization
BPEL language compliance
Involvement of development languages
Human workflow solutions
Choosing the right approach
What BPM Approach is right for your project
Scope the rules in your project before starting
Plan the project for a BPM advantage
Attach business rules to process models
Craft a roadmap for your first BPM project
