ISEB ITIL Management Overview / SeminarThis one-day course is designed to broaden the knowledge,
acceptance and influence of ITIL Service Management principles within
your organisation. It provides a basic grounding in ITIL process and terminology.
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1 day
The full-day course can be given on client's premises or at
a selected off-site location.
The format is based on formal lectures by one of our experienced consultants.
It will feature real life experiences and examples of how to get it right -
or wrong!
It will incorporate group discussions pertaining to the client's specific environment,
which can be done on a specialist syndicate basis, depending on the particular
group circumstances.
What is ITIL?
Interlocking processes
Best practice - adopt and adapt
Process ownership - implications for organisation structure
Service Culture
Service Improvement
Service Desk
Incident Management
Problem Management
Change Management
Release Management
Asset and Configuration Management
Service Level Management
Availability Management
Capacity Management
Financial Management for IT Services
IT Service Continuity
Planning activities
Current service assessment
Planning an Improvement Programme
Managing the Improvement Programme
Measuring progress and success
Attendees will each leave the seminar with a copy of JB International's unique
IT Service Management Reference Guide, a high level view of the key elements
of the ITIL and BS15000-1 publications.
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