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ITIL Foundation V3 Training Course UK - (Version 3)

Dates and full course list

ITIL Foundation Course - (Version 3) Training Course Overview

Course Code:	ITL0010
Price:	£800
Duration:	3 days
Date:
Who should attend:	N/A
Prerequisite Skills:	N/A

This course is designed to introduce delegates to ITIL best practice and is a pre-requisite for any further ISEB IT Service Management qualifications.

It provides an introduction ITIL terminology and processes designed to deliver effective and efficient IT services.

Course Content

The course format is based on formal lectures and group discussions, led by one of our experienced consultants.

The lectures are supplemented by a series of assignments based on a case study and carried out in syndicate groups.

The course material includes a number of sample questions and mock examination papers in preparation for the ISEB examination, which takes place on the afternoon of the final day

This course has been developed for real-world, commercial scenarios by our expert instructors. See below for detailed syllabus. If you have a technical question, please email

ITIL Foundation Course - (VERSION 3) Course Outline

Service Support

Configuration Management
The Service Desk
Incident Management
Problem Management
Change Management
Release Management

Service Delivery

Service Level Management
Financial Management for IT Services
Availability Management
Capacity Management
IT Service Continuity